Terms of Service

1. Our services

Hughesy AI Automation (ABN 87 609 034 598) provides website design and development, AI receptionist and voice agent systems, chatbots, CRM and lead-pipeline automation, automated follow-up, booking and reminder systems, review generation, customer reactivation, email and SMS marketing, paid advertising management, content and social media systems, quote and invoice automation, and business dashboards and reporting. Services are delivered remotely, Australia-wide.

2. Engagement and scope

Each project begins with a free audit to identify where enquiries are being lost. Following the audit, any work that becomes a project is quoted in writing before work begins. The written quote defines the scope, deliverables, timeline, and cost. Work outside the agreed scope is quoted separately.

We do not guarantee rankings, lead volumes, conversion rates, or percentage improvements. Systems can be configured around your approved consent, sender-identification and opt-out processes. Each business remains responsible for confirming its legal and industry-specific obligations.

3. Pricing and payment

All pricing is in Australian Dollars (AUD) and excludes GST. Before we commence work, we provide a written quote and confirm the final pricing. You have the opportunity to review and approve all costs before any services are delivered.

Telephony, SMS, advertising spend, and third-party software subscriptions are charged at cost and are separate from our fees. These costs are confirmed in writing before work begins. Payment terms, including any deposit requirements, are outlined in the project agreement.

4. Testing and launch

A workflow must be tested before it goes in front of customers. That testing stage is not optional and is built into every project. We test against agreed scenarios before launch. Launch does not occur until testing is complete and you have approved the system.

5. Intellectual property

You own all content, text, images, and data that you provide to us or that we create specifically for your project, including website files, domain, and hosting accounts. These are handed over to you in writing.

Hughesy AI Automation retains ownership of our underlying systems, templates, frameworks, and tools used to deliver services. You are licensed to use these for your project but cannot redistribute or resell them.

6. Third-party services

Our services involve connecting to and configuring third-party platforms, including AI providers, telephony services, CRM tools, email and SMS platforms, and advertising platforms. Each provider has its own terms of service, pricing, data practices, and approval processes that are outside our control.

We will tell you during the audit if a required integration is not practical with your existing software. We do not control the availability, pricing, or data handling of third-party providers.

7. Limitation of liability

We provide our services to the best of our ability. We are not liable for indirect, incidental, or consequential damages arising from the use of our services, including loss of revenue, data, or business opportunity. Our total liability is limited to the amount you have paid for the specific service in question.

We are not liable for the actions, outages, or data practices of third-party providers. We are not liable for outcomes that depend on factors outside our control, including enquiry volume, market conditions, or how your team uses the system after handover.

8. Cancellation

For monthly or ongoing services, you may cancel at any time by providing written notice. Cancellation is effective at the end of your current billing period. Fees already paid are non-refundable unless otherwise agreed in your service agreement. One-off project fees are governed by the project agreement.

9. Privacy

Our handling of personal information is described in our Privacy Policy.

10. Contact

If you have questions about these terms or your service agreement, contact us at jake@hughesyaiautomation.com.au.

11. Updates to these terms

We may update these terms from time to time. We encourage you to check this page periodically for the latest version.