Retain and Grow
Ask every happy customer, at the right moment.
Automatic review requests after the job, responses handled, and everything in one place instead of four platforms.
The problem, in your words
“You do good work. The customer’s pleased. Then you both get on with your lives and nobody asks. Six months later you’ve got eleven reviews and the bloke down the road has ninety.”
“It’s almost never the work. It’s that nobody asked at the moment they were happiest.”
If that sounds familiar, this is the system that fixes it. Here is exactly how it works.
What is included
What you get
What we won't do
We don't do review gating. Some services filter unhappy customers away from public platforms and route them to a private form instead. It breaches Google's policies and it's the wrong side of Australian consumer law. Everyone gets the same request.
How it works
The workflow, step by step
You mark the job done in the CRM or send a simple trigger
Within an hour the customer gets a polite text with a direct Google review link
If they don't review, one gentle nudge a day later. Then it stops
Alerts on anything negative so you see it first
You see requests sent, reviews landed and average rating trend
Made-up example. The real one gets built around your business.
Example in practice
What this does NOT do
- Can’t remove a negative review. Nobody can, unless it breaches platform policy.
- Won’t invent reviews. Obviously.
- Can’t make an unhappy customer happy — that’s a business problem, not a software one.
On the self-serve options
Self-serve reputation software starts around $39 to $79 a month and you run it yourself. Podium's plans convert to well over A$450 a month and include a communications suite most trades never use.
Pricing
Setup $350 one-off. Review generation $129/month. Generation plus managed responses $229/month. We never offer review gating or filtering — routing unhappy customers away from public review platforms breaches Google policies.
We never offer review gating or filtering. Routing unhappy customers away from public review platforms breaches Google policies and Australian consumer law is unfriendly to it.
What changes the quote
- Monthly job volume
- SMS vs email requests
- Single platform vs multi-platform
- Whether we manage responses
All prices are in AUD and exclude GST. Telephony, SMS, advertising spend and third-party software are charged at cost and confirmed in writing before any work begins.
FAQ
Questions about Review Generation & Reputation Management
When’s the best time to ask?
What if I get a bad one?
Which platforms?
How many should I expect?
What goes with this
What usually goes with this
Pairs with local SEO. Fresh reviews feed the map pack ranking.
Local SEO & Google Business Profile Optimisation
More than half of local enquiries come through Google Maps and Business Profile searches rather than your website. That’s where this work goes first.
ExploreOnline Booking, Reminders & No-Show Automation
Customers book themselves, get reminded, and confirm with one tap. The ones who can’t make it tell you in advance instead of not showing.
ExploreReady to fix this?
Book a free audit. We look at your setup and confirm whether Review Generation & Reputation Management is the right first move, or if something else is leaking more.