Retain and Grow
Ask every happy customer, at the right moment.
Automatic review requests after the job, responses handled, and everything in one place instead of four platforms — set and forget, with alerts on anything negative.
Why you’ve got eleven reviews
“You do good work. The customer’s pleased. Then you both get on with your lives and nobody asks, so six months later you’ve got eleven reviews and the business down the road has ninety.”
“It’s almost never the work. It’s that nobody asked at the moment they were happiest.”
If that sounds familiar, this is the system that fixes it. Here is exactly how it works.
What is included
What you get
What we won’t do
We don’t do review gating. Some services filter unhappy customers away from public platforms and route them to a private form instead. It breaches Google’s policies and it’s the wrong side of Australian consumer law. Everyone gets the same request.
How it works
The workflow, step by step
You mark the job done in the CRM or send a simple trigger
Within an hour the customer gets a polite text with a direct Google review link
If they don’t review, one gentle nudge a day later. Then it stops
You get an alert on anything negative and decide whether to respond publicly
You see requests sent, reviews landed and average rating trend
Example in practice
Made-up example. The real one gets built around your business.
What we won’t do to get reviews
- Can’t remove a negative review — nobody can, unless it breaches platform policy.
- Won’t invent reviews. Obviously.
- Can’t make an unhappy customer happy — that’s a business problem, not a software one.
On the self-serve options
Self-serve reputation software starts around $39 to $79 a month and you run it yourself. Podium’s plans convert to well over A$450 a month and include a communications suite most trades never use.
SMS sender ID registration
Since 1 July 2026, alphanumeric sender IDs used to text Australian mobile numbers must be registered on the ACMA SMS Sender ID Register. This applies to review request texts regardless of whether you consider them marketing or transactional. If you want your business name showing as the sender rather than a number, that sender ID now has to be registered. We’ll handle the registration through your provider as part of setup. Unregistered sender IDs get shown as “Unverified” or may be blocked by carriers. We can’t guarantee a registration will be approved.
What it connects to
Software it works with
Stated honestly: native means we connect directly. Via Make or Zapier means an automation layer sits between. Via API means a custom connection. We will never claim a native integration that has not been built.
Pricing
Review setup $290 one-off. Review generation $179/month. Generation plus managed responses $229/month. We never offer review gating or filtering — routing unhappy customers away from public review platforms breaches Google policies.
What changes the quote
- Monthly job volume
- SMS vs email requests
- Single platform vs multi-platform
- Whether we manage responses
All prices in AUD, excluding GST. SMS, ad spend and third-party software are charged at cost and confirmed in writing before any work begins.
FAQ
Questions about Review Generation & Reputation Management
When’s the best time to ask?
What if I get a bad one?
Which platforms?
How many should I expect?
Do you filter out bad reviews?
What goes with this
What usually goes with this
Pairs with local SEO. Fresh reviews feed the map pack ranking.
Local SEO & Google Business Profile Optimisation
For a local service business, your Google Business Profile is often the first thing someone sees when they search your trade and their suburb — before they ever reach your website. That’s where this work goes first.
ExploreOnline Booking, Reminders & No-Show Automation
Customers book themselves, get reminded, and confirm with one tap, and the ones who can’t make it tell you in advance instead of not showing.
ExploreReady to fix this?
Tell me about your setup and I’ll tell you whether Review Generation & Reputation Management is the right first move.