Follow Up and Book
Fewer empty slots, less time on the phone.
Customers book themselves, get reminded, and confirm with one tap. The ones who can’t make it tell you in advance instead of not showing.
The problem, in your words
“A no-show is the worst kind of lost money. The slot’s gone, you’ve already turned someone else away, and you find out when they don’t turn up.”
“Six no-shows a month at $95 a session is $570. That’s the whole cost of fixing it, several times over.”
If that sounds familiar, this is the system that fixes it. Here is exactly how it works.
What is included
What you get
How it works
The workflow, step by step
Customer books themselves through your site or the chatbot
Instant confirmation with the details
Reminders at 48 hours, 24 hours and a couple of hours before
One-tap confirm or reschedule; waitlist backfill if they cancel
Post-appointment follow-up and review request sent
Made-up example. The real one gets built around your business.
Example in practice
What this does NOT do
- We won’t quote you a percentage reduction in no-shows. You’ll see claims of 60–80% around this category. They’re other people’s marketing. Reminder sequences reduce no-shows; how much depends on your customers and your timing.
- It doesn’t stop someone who was never going to turn up. It gives them an easy way to tell you.
- SMS charged at cost on top.
On compliance
Appointment reminders are generally treated as transactional rather than marketing, which puts them on a different footing to promotional messages. They still need clear business identification and a working opt-out. We set both up as standard.
On the DIY cost
Most businesses assembling this themselves pay $125 to $300 a month in tools alone - booking software, an SMS platform, a review tool and a recall system. This is managed on top of whichever tools suit you.
Pricing
Setup from $550 one-off. Managed service $129/month. SMS at cost. Reminder sequences reduce no-shows; how much depends on your patients and your timing. A physio at $95 a session with six no-shows a month is losing $570.
Reminder sequences reduce no-shows; how much depends on your patients and your timing. A physio at $95 a session with six no-shows a month is losing $570. We frame the page in your numbers, not vendor marketing claims.
What changes the quote
- Booking tool integration complexity
- Number of reminder touches
- Monthly message volume
- Rescheduling and rebooking flows
All prices are in AUD and exclude GST. Telephony, SMS, advertising spend and third-party software are charged at cost and confirmed in writing before any work begins.
FAQ
Questions about Online Booking, Reminders & No-Show Automation
Does it work with my existing booking system?
When should reminders go out?
Can I take deposits?
What about the waitlist?
What goes with this
What usually goes with this
Most people who fix their no-shows also want the review system. One fills the gaps, the other builds the reputation.
Review Generation & Reputation Management
Automatic review requests after the job, responses handled, and everything in one place instead of four platforms.
ExploreAI Receptionists & Voice Agents
A managed AI receptionist built around your services, your hours, your qualifying questions and your rules about when a person takes over.
ExploreReady to fix this?
Book a free audit. We look at your setup and confirm whether Online Booking, Reminders & No-Show Automation is the right first move, or if something else is leaking more.