Answer and Capture
Every call answered. Every job written down.
A managed AI receptionist built around your services, your hours, your qualifying questions and your rules about when a person takes over.
The problem, in your words
“The phone goes while you’re under a house, driving, or already talking to someone. It rings out. They don’t leave a message — almost nobody does. They ring the next number on Google, and by the time you see the missed call at two o’clock, it’s gone.”
If that sounds familiar, this is the system that fixes it. Here is exactly how it works.
What is included
What you get
How it works
The workflow, step by step
A call comes in while you’re on the tools or driving
Greeting, then job type, suburb, urgency, access and contact number confirmed
Books it, takes a message, or transfers based on your rules
Structured summary sent to you after every call
Lead added to your pipeline with all details
Made-up example. The real one gets built around your business.
Example in practice
What this does NOT do
- It won’t improvise answers outside the information you’ve approved. If it doesn’t know, it says so and takes a message.
- It won’t quote a price or commit to a time unless you’ve told it to.
- It won’t handle every unusual situation. Complaints, safety issues and anything involving money above your published ranges go to you.
- It should never be the only path for a customer in genuine distress.
About the cheap options
There are flat-rate services around $99 a month with unlimited minutes. They give you a generic receptionist that works fine for straightforward businesses. This is configured around your services, your suburbs, your qualifying questions and your escalation rules, then tested against real scenarios before it ever answers a customer. If the generic one suits you better, use it. You'll save money and we'd rather tell you that now.
Pricing
Setup and configuration $450 one-off. Managed service $297/month. Call usage at cost, typically $0.18 to $0.35 per minute. No long-term contract. A $99 flat-rate service gives you a generic receptionist. This is configured around your services, your suburbs, your qualification questions and your escalation rules, then tested against real scenarios before it answers a customer. If a generic one suits you better, use it.
A $99 flat-rate service gives you a generic receptionist. This is configured around your services, your suburbs, your qualification questions and your escalation rules, then tested against real scenarios before it answers a customer. If a generic one suits you better, use it — you will save money.
What changes the quote
- Expected call volume
- Number of scripts and call flows
- After-hours vs business-hours only
- Integration with booking or CRM tools
All prices are in AUD and exclude GST. Telephony, SMS, advertising spend and third-party software are charged at cost and confirmed in writing before any work begins.
FAQ
Questions about AI Receptionists & Voice Agents
What does the caller hear first?
Does it work with ServiceM8 or Simpro?
What if two calls come at once?
After hours and public holidays?
Are calls recorded?
What’s in a call summary?
What goes with this
What usually goes with this
If you’re answering calls with this, you’ll want the CRM behind it so nothing slips through.
Missed-Call Text-Back Automation
A text goes out within seconds of a call dropping. They get a reply, you get the details, and nobody has to remember anything.
ExploreCRM & Lead-Pipeline Automation
Every enquiry from every channel in one place, with an obvious next action on each one.
ExploreOnline Booking, Reminders & No-Show Automation
Customers book themselves, get reminded, and confirm with one tap. The ones who can’t make it tell you in advance instead of not showing.
ExploreReady to fix this?
Book a free audit. We look at your setup and confirm whether AI Receptionists & Voice Agents is the right first move, or if something else is leaking more.