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Quotes that get chased without you chasing them.

The follow-up runs on its own until they book, say no, or go properly cold.

You send the quote. Then the week goes feral. Three weeks later you find it and think about ringing, but it feels awkward now, so you don’t. That job’s gone and you never found out why.

If that sounds familiar, this is the system that fixes it. Here is exactly how it works.

What you get

Follow-up sequences for quotes, enquiries and undecided leads
Timing set around your trade — a fencing quote and an emergency plumbing job aren’t the same
Stops immediately when they reply
Escalates to you when they’re engaged
Notifies you when a lead has genuinely gone cold so you stop wondering

The workflow, step by step

What kicks it off

You mark the lead as Quoted in the CRM

What gets written down

Day 2: a gentle check-in - any questions?

What runs on its own

Day 5: anything I can clarify? Day 12: last one from me

Where you step in

Sequence stops instantly when they reply, and you are told

Where it ends up

No response -> marked cold, you are told so you stop wondering

Made-up example. The real one gets built around your business.

Example in practice

Diagram showing a quote follow-up sequence with timed reminders on day 2, day 5 and day 10 after a quote goes quiet.

What this does NOT do

  • Won’t rescue a quote that was too expensive. It gets you the reason, not the job.
  • Follow-up messages must respect consent and opt-out rules you approve.
  • Too many messages damages your reputation. We’ll push back if you want more than the sequence supports.

Pricing

Sequence buildfrom $450
Managed service$99/month

Sequence build from $450 one-off. Managed service $99/month. Deliberately cheap and deliberately paired — this is the natural attach to a website or missed-call sale, and the ROI story is the easiest in the catalogue.

What changes the quote

  • Number of follow-up sequences
  • SMS vs email vs both
  • Monthly message volume
  • CRM integration complexity

All prices are in AUD and exclude GST. Telephony, SMS, advertising spend and third-party software are charged at cost and confirmed in writing before any work begins.

Questions about Automated Lead Follow-Up

How many messages is reasonable?
Three or four over a fortnight for most trades. More than that annoys people.
What if they reply halfway through?
Sequence stops instantly and you get told.
SMS or email?
Usually both. SMS gets read, email carries the detail.
Can it handle quotes and enquiries differently?
Yes — different sequences for different situations.

Ready to fix this?

Book a free audit. We look at your setup and confirm whether Automated Lead Follow-Up is the right first move, or if something else is leaking more.

Book a Free Audit